Privacy Policy

Last updated: 16 September 2026

At The Magic in Dogs, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, purchase a product or event ticket, join one of our programs, subscribe to our communications, contact us, or otherwise interact with The Magic in Dogs.

Information We May Collect

Depending on how you interact with us, we may collect information such as:

your name
email address
contact details
billing and transaction information
event registration information
information you voluntarily provide through forms, surveys, emails or community interactions
information relating to products, programs, workshops or services you purchase
website usage and technical information collected through cookies and similar technologies.

We aim to collect only information that is reasonably necessary for operating The Magic in Dogs and providing our products, services, events and community experiences.

How We Collect Information

We may collect personal information when you:

visit or interact with our website
purchase a product, program or workshop ticket
register for an event
subscribe to our mailing list
download a resource
complete a form or survey
contact us directly
participate in one of our programs, events or community activities.

Some information may also be collected automatically through website technologies such as cookies.

How We Use Your Information

We may use your information to:

process purchases and event registrations
provide products, programs, workshops and services you have requested
communicate with you about your purchases or participation
provide customer support
send updates, resources or marketing communications where appropriate
improve our website, programs, events and services
understand how people interact with our website
maintain the security and operation of our business
meet applicable legal and administrative requirements.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

Payments

When you make a purchase through our website, payment information may be processed by third-party payment providers. The Magic in Dogs does not necessarily receive or store your complete payment card details.

Those providers process information according to their own privacy and security practices.

Third-Party Services

The Magic in Dogs uses third-party platforms and service providers to help operate our website and deliver our services.

These may include website hosting, payment processing, email communications, event registration, analytics, online community platforms and other technology services.

For example, our website is hosted through Wix. We may also use external platforms to deliver online programs or community experiences.

These third parties may process personal information on our behalf and may operate or store information outside Australia. Their handling of information is also governed by their own privacy policies and applicable laws.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site and improve the visitor experience.

Some cookies are necessary for the operation and security of the website, while others may relate to analytics, functionality or marketing.

Where applicable, you may be able to manage your cookie preferences through our website's cookie settings or through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

provide our products, programs, events or services
operate our website and business
work with service providers that support our operations
process payments or registrations
comply with legal obligations
protect our rights, users or business where reasonably necessary.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Because we use online and third-party services, information may be stored electronically on systems operated by service providers in Australia or overseas.

No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

You may also contact us if you would like to withdraw consent for particular uses of your information where consent is the basis for that use.

Privacy Concerns or Complaints

If you have a question or concern about how we have handled your personal information, please contact us.

We will take reasonable steps to review and respond to privacy concerns or complaints.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, services, technology or legal obligations change.

The current version will be published on this website with the date it was last updated.

Contact

If you have questions about this Privacy Policy or how The Magic in Dogs handles personal information, please contact:

The Magic in Dogs
Australia
Website: www.themagicindogs.com

hello@themagicindogs.com